Terms

Quotes and prices

There's no call-out charge to come and look. You'll get a price before any work starts, and I won't go past it without speaking to you first. If opening something up reveals a bigger problem, I stop and we talk about it.

What I can and can't work on

I work on the wiring inside your property — from the master socket onwards. The incoming line and the master socket itself belong to Openreach, and faults on that side have to go through your provider. If that's where your fault is, I'll tell you and explain what to say to them.

Materials and guarantee

Parts I supply carry the manufacturer's warranty. My workmanship is guaranteed for twelve months — if something I've fitted isn't right, ring the same number and I'll come back and put it right.

Kit you've bought yourself, I'm happy to fit, but I can't guarantee the hardware itself.

Appointments

If you need to rearrange, ring as early as you can and it's no trouble. I'll do the same for you — one-man band means the odd job overruns, and if that's going to affect you, you'll get a phone call, not silence.

Payment

Payment on completion, by bank transfer or cash. A receipt is available on request.

Getting hold of me

Mark Fairbrother — 07942 815 831, mark@thetelephoneengineer.co.uk.