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Plain English guide

The landline switch-off, explained properly

On 31 January 2027 the UK's copper telephone network is switched off for good. There's a lot of noise about this and not much straight talk, so here's what actually changes in your house — and what doesn't.
Line statusCopper / PSTN
Service ends

The UK copper telephone network is switched off on 31 January 2027.

What's actually happening

For a century your phone has worked over a pair of copper wires running from the telephone exchange to a master socket in your house. That network is old, expensive to maintain, and being replaced with fibre. So it's being switched off.

After the switch, your phone service runs over your broadband instead. You plug your phone into the back of your router rather than into the wall. Providers call this Digital Voice, or Digital Phone, or something similar — it's all the same thing.

Here's the part nobody mentions in the letters: your extension sockets stop working. Not because there's anything wrong with them, but because the thing that used to feed them has been turned off. The cable in your walls is still perfectly good — it's just no longer plugged into anything.

Openreach's responsibility ends at your master socket. Everything past that point — the sockets in the bedrooms, the phone in the hall, the extension in the garage — is yours to sort out.

If anyone has a care alarm, deal with that first

Telecare pendants, fall alarms and monitored burglar alarms were built for the copper line and many won't work properly over digital. Ring the alarm provider, tell them you're being switched, and ask for a digital-ready unit. They're normally free, but you usually have to ask.

Timeline

How it happens

  1. Already happening

    Openreach stopped selling new copper lines some time ago, and exchanges have been migrating in batches since 2023. Plenty of people are already on a digital line without having thought much about it.

  2. When your exchange is scheduled

    Your provider writes to you. Most will move your service over and post you a router. What they will not do is come inside and sort out your extension sockets, your cordless phones or your alarm.

  3. 31 January 2027

    The hard deadline. Any copper line still in service is withdrawn. From that date the dial tone comes from your router and nowhere else.

Questions

What people ask me about the switch-off

Do I have to switch, or can I keep my old landline?

There's no opting out, I'm afraid. The copper network itself is being retired — it isn't a product decision your provider can reverse for you. Everyone moves across; the only choice you have is whether you sort out the inside of your house before or after your sockets go quiet.

Will I lose my phone number?

No. Your number moves across with you. That's one of the few parts of this that genuinely is handled for you.

Do I need broadband to have a phone now?

Effectively, yes — the phone service runs over the broadband connection. If you've only ever had a phone line and no internet, your provider has to offer you a way to keep a phone service, so ask them specifically what they're providing rather than assuming.

What about my care alarm or pendant?

Ring the alarm provider and tell them you're being switched. Older telecare units were designed for the copper line and many won't work reliably over digital. Most providers supply a digital-ready replacement free of charge, but you generally have to ask. Don't leave this one — it's the part of the switchover that actually matters.

What happens in a power cut?

The old copper line was powered from the exchange, so it worked when your electricity was off. A digital line runs off your router, so it doesn't. If anyone in the house relies on the phone in an emergency, your provider must offer a battery backup unit free of charge — ask for one, and keep a mobile charged as well.

Can I keep using my existing phone sockets?

In most houses, yes — and this is the bit people don't realise. The wiring in your walls is still perfectly good. It just needs feeding from the router instead of from the incoming line. That's a job I do regularly and it's usually done in one visit.

Should I get this done now or wait?

Now, if you've had a letter. The last few months before the deadline are going to be busy for everyone in this trade, and there's no advantage to waiting until your phones have already gone quiet.

How much does it cost?

It depends on how many sockets you want working and how the house is wired, so I'd rather look than guess. There's no call-out charge and you'll have a price before I start.

Had a letter about the switch-off?

Ring me and read it out. I'll tell you what it actually means for your house, and whether you need me at all.

No call-out charge · Every day, 9am–10pm

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